Electronic Prescription Service

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP.

EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice.

Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. This means, you will no longer have to collect a paper repeat prescription from your GP practice and instead you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances.

How can I start using EPS?

You don’t need a computer to use EPS. You can use the Electronic Prescription Service as long as both your GP surgery and the pharmacy (or other dispensing appliance contractor) offers the service.

You’ll then need to nominate the place you’d like to pick up your prescription medicines or appliances from in the future. You can choose the most convenient place for you, such as near your home, where you shop or where you work. This is flexible and can be changed at any time, just let your doctor or pharmacy know.

Controlled drugs such as strong painkillers cannot be sent electronically and will have to be collected and signed for at the surgery.

How can I cancel the service?

You can always change or cancel your nomination. Simply speak to your GP or pharmacist before you order your next prescription. Allow time for the update to take place, to avoid your next prescription being sent to the wrong place.

Who can see my prescription?

EPS is reliable, secure and confidential. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

They will also be able to see whether you’ve nominated more than one dispenser and can check where your prescriptions will be sent to.

If you are on repeat prescriptions, dispensers will also see all of the items on your reorder slip.