Phone Line Issues at Woodside

We are aware of the issues with our telephone lines this morning.  We have an IT engineer working on this at the moment.  Calls are intermittently getting through to us.  Please try and call again if you do not get through the first time of calling. Thak you for your patience

2020 Flu Campaign

LATEST INFORMATION

Our Flu vaccines are due to arrive the week commencing the 7th of September 2020.  As soon as our delivery has been fully confirmed we will be able to book patients into our appointment slots.  We are looking at holding the initial session the Saturday following our delivery.  FURTHER INFORMATION WILL FOLLOW IN DUE COURSE

ON-LINE ACCESS

If you are a patient who previously had online access, please note that you will now need to register with a new service as we have recently changed our clinical system.  As an existing online user you will not need to bring in your ID for verification.  Please ensure your telephone number and email address held at the practice are correct.  We are in the process of sending patients their new details to enable them to register with the new provider (Patient Access).  If your prescriptions are due now please contact the reception and they will be happy to verify your details over the phone and you will receive your new details within a few days. We thank you of your patience during this configuration process.  If you experience any difficulties with creating your new account please use the Support section of the website and the team will be happy to help you.

PLEASE NOTE that we are only offering prescription ordering online at this time and we will be reintroducing appointment booking and the viewing of results and your medical record at a later date.

Cervical Screening Awareness Week 15th – 21st June 2020

Coronavirus has changed a lot of things.  Cervical Screening Awareness isn’t one of them.  If you are due cervical screening or have had a test cancelled, you might be wondering what is going on.  Last week we were informed that cervical screening will now resume.  At the practice we have put measures in place to enable the Practice Nurse to carry out your test safely.  5 million women are invited for cervical screening every year in the UK but over the last few months many tests have been postponed or invitations paused.  We also know that cervical screening isn’t always easy and coronavirus might have made it more complicated – On receipt of your screening invite letter, if you have any further questions, please telephone the surgery on 02476 694001 and book a telephone consultation with one of our Practcie Nurses who will be more than happy to speak to you about any concerns you may have.  Once you are happy to proceed, an appropriate appointment will be made for you.

Practice move to EMIS – New Clinical System

Woodside Medical Centre are moving to a new clinical system and we will have limited access to our old clinical system between the 23rd of June and the 30th of June 2020.  We will only be dealing with URGENT telephone consultations during this period.  If your repeat prescription is due between these dates please order IN ADVANCE either via the POD (Prescription Ordering Direct) or Online.  We apologise for any inconvenience caused.