Telephone Issues at NHS POD Service

We have received a message from the NHS POD Service to advise that they are experiencing issues intermittently with their phones.  Unfortunately some patients are being cut off.  They offer their apologies for any inconvenience this may cause.  Please continue to telephone to try to get through or you can request a call-back via Google by typing in Coventry and Rugby CCG POD and click on the first link displayed. They hope to have the issues solved very soon

Prescription Ordering Direct (POD) Reminder

Are you aware that you can order your repeat medications via POD? Your call will be handled by an experienced and fully trained member of staff who will have access to your medical record in order to process your prescription request.  You can contact the POD on 02476246072 Monday-Friday 8.00am – 5.00pm (please note that tradionally Monday is the busiest day of the service so please be patient or consider calling on an alternative day).   Once your prescription request has been taken it will be processed and sent to your nominated pharmacy within 2 working days. We have information leaflets at the surgery if you would like further information regarding this service.  You can still order your prescriptions on-line (if you have on-line access) or via the surgery email address or alternatively you can hand in your repeat slip/ written request. Patient are reminded to check their medication cupboard before ordering to prevent wastage and over-ordering

Extended Access Telephone Triage Slots

The surgery is now offering telephone triage slots outside of the practice core hours (before 8am and after 6.30pm on varied weekdays) The appointments are pre-bookable telephone triage slots with the Doctor or Advanced Clinical Practitioner.  Please contact our reception team if you wish to book one of these slots

Patient Services Online Access

There have been reports that certain parts of the On-Line Access website is not functioning as it should be.  This has been reported to the Support Team and they are looking into this.  On-Line appointments are still accessible at the moment