Following the installation of our new telephone system at the surgery we have received positive feedback. When telephoning please ensure that you listen to the whole of the automated message. The message does not mean that the surgery is closed it is simply advising you of how your call will be handled and where you are in the queue.
GP APPOINTMENTS WHICH CAN BE BOOKED ONLINE
Please note that ALL online bookable appointments are now Dr First Appointments (telephone appointments).
A few telephone appointments will be available for online booking with the GP on a daily basis from Monday 11th March 2019.
Additional details regarding On-line access is available by clicking the ‘How Do I’ tab at the top of this page and choosing ‘Access on-line patient services’
NEW TELEPHONE SYSTEM
This will be active from Friday the 1st of March 2019 at 8.30am
Please bear with us as this system is new to all of the Reception Team – Your Co-operation is very much appreciated.
We have also recruited two new members of staff who have started their induction process this week
We apologise for the delay but this has been due to technical issues which were out of our control. GOOD NEWS – Staff will be trained on the 27th of February 2019, with an anticipated Go Live date of Friday 1st of March. We are also in the process of recruiting two new part time receptionists
It is with more than a little sadness that I announce my leaving date as 25th January 2019.
I have come to the decision due to family reasons, in particular the fact that we are keen to try moving to France in the near future.
This is therefore an exciting and positive move for me and so I am very grateful to everyone at Woodside for their unwavering support at this time.
Woodside has truly been my second home for the past 5 and half years. The team here, in my opinion are the best doctors I could have had the honour of calling my partners. The nursing, administrative and managerial staff are so hard working and helpful, I will be very sorry to leave you all.
There is significant pressure in general practice, and endless news articles on surgeries closing or being unable to recruit GPs, and so Woodside is using this time of transition as an opportunity for change.
Successful practices are willing to adapt and look at new ways of working. Finding staff who’s skills can compliment and off-load work from GPs is certainly the pathway to sustainability.
I have had the pleasure of overlapping these last months with Helen O’Callaghan who is joining the clinical team in my place.
Advanced Care Practitioners (ACPs) are a great addition to any GP practice team, bring a wealth of community experience over many years, dealing with pretty much everything a GP does, including prescribing and clinical assessment examination. In many practices patients prefer seeing ACPs to GPs (!) and I hope our patients will welcome and value her experience and competence as we do.
Being a GP can be an incredibly rewarding job and I just want to offer my most heartfelt thanks and best wishes to all the patients I have had the pleasure of having contact with over the years.
Being privy to the details and difficulties of peoples individual lives is a great privilege and I sincerely wish you all great mental and physical health and longevity.
For access to GPs we have a new system DOCTOR FIRST
- Call the practice to book a GP contact 02476 694001
- GP will call you back
- Discuss your problem with your GP
- We will be installing a new phone system with the ability to queue calls to much improve your phone experience
Practice Nurses and a Midwife appointments are available to book at Reception.
NEW APPOINTMENT SYSTEM = DOCTOR FIRST
The current situation
Our current list size is over 11,000 and continues to grow. Patients seem to be happy with the quality of care they are receiving, but there have been issues being able to make an appointment. The increasing demand for appointments had resulted in some patients raising concerns that they are not able to consult a GP as quickly as we would like.
We have tried multiple different options over the past few months, but we feel that DOCTOR FIRST offers scope to improve patient access to their GP.
What is Doctor First and what does it mean for me?
Doctor First is a GP Led telephone triage based appointment system. The aim is for patient’s to call that morning to speak to a GP that day (this may not always be possible if there is increased demand that day). You will usually be able to talk to the GP of your choice, on the day that you request the contact.. You will not have to queue outside at 8.30am to get an appointment. The new system will be fairer for all.
New phone lines
We recognise out old phone system needed upgrading, the new system will allow calls to be queued so you will not have to call back multiple times. This is expected late January 2019.
What will I have to do to see the doctor?
If you need to see or speak to a doctor then you will simply ring the surgery using 02476 964001. You ring the surgery and book a telephone appointments for your problem whether is urgent or routine.
You will be asked for some brief details about why you are seeking a contact with the GP. If you prefer not to give any details then the GP will still call you back, but those brief details will allow the GP to assess the urgency of the request. The GP will call you back that day.
Will I then get to see the doctor?
After discussing your case, you and your GP will decide together if your problem can be dealt with over the phone or if a face-to-face appointment is necessary. Your GP may refer you to one of our highly skilled nurses if that is felt to be more appropriate. The GP can also book you into an appointment on a future date if this is more convenient (eg for those who work, or around school hours for children).
What other advantages does it offer?
- Many patients with a health problem won’t need to visit the surgery as it can be dealt with on the phone.
- The system will give the GP more time to see those patients that do need a face-to-face appointment.
- Saving some patients the unnecessary inconvenience of attending the surgery.
- The GP will know why they are seeing you and can allow an appropriate time to deal with your problem. This means that appointments should run to time and you will not be kept waiting in the reception areas.
For answers to some Frequently asked Questions, please see the extended version of this information on the the “How do I… Book an appointment” page.
This surgery offers appointments to see a GP or Nurse in the evening or at weekends.
Patients can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours hubs across Coventry and Rugby.
Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings.
Thank you to our patients and staff for bearing with us whilst we ran open-access morning surgeries the last 6 weeks. This has allowed us to catch up on the long waiting times in preparation for the coming winter months.
We may need to repeat this at intervals over the year when there is a big demand, but we understand having routine pre-booked appointments for less urgent matters is helpful the rest of the time for some of our patients.
From Monday 16th October, open access will stop. We will keep a large proportion of book-on-the-day in the mornings as this is the biggest demand on our service. At other times of the day, if you feel your matter is urgent, please inform reception.
There will be pre-bookable afternoon appointments and a limited number of telephone consultations in the mornings.
Again, thank you all for your patience whilst we have worked to improve our service for the longer term.
POD is the telephone prescription ordering service across Coventry (Prescription Ordering Direct).
8am -5pm Mon- Fri
This service helps patients not have to wait for the practice staff to be available to action their repeat scripts and can assist with ordering of acute as well as repeat medicines.
Simply call them when you have approximately 5 days left of medication, they will take your consent and what you need then action it via a link with the practice.
This should replace ordering via the chemist for the majority of people (unless you have a “batch” which continues as normal).
The service is provided by NHSCoventry and Rugby CCG and is secure in line with the Data Protection Act.
** please do not try to call them yet! Our go live date for Woodside in 24th September
To see the information leaflet please see