POD going live from 24th September

 

POD is the telephone prescription ordering service across Coventry (Prescription Ordering Direct).

02476 246072
8am -5pm Mon- Fri

This service helps patients not have to wait for the practice staff to be available to action their repeat scripts and can assist with ordering of acute as well as repeat medicines.

Simply call them when you have approximately 5 days left of medication, they will take your consent and what you need then action it via a link with the practice.
This should replace ordering via the chemist for the majority of people (unless you have a “batch” which continues as normal).

The service is provided by NHSCoventry and Rugby CCG and is secure in line with the Data Protection Act.

** please do not try to call them yet! Our go live date for Woodside in 24th September

To see the information leaflet please see

https://www.coventryrugbyccg.nhs.uk/mf.ashx?ID=554b2a40-854a-4591-b0d9-2fb665a33caf

Getting an appointment has changed

We are piloting a system to try and improve rapid access to appointments.

Those who require an appointment the same day can attend the practice or phone up before 10.30am to book in
(we hope this will help stop the 8.30am difficulty getting through on the phone as there is a 2 hour window).

This operates everyday Monday to Friday.
We have a good number of appointment slot times up to 11am.
Beyond this time is therefore considered extra appointments on top of normal allocations and so rather than trying to book at 10minute intervals, we are taking bookings in a list in order of booking and will try to see you as quickly as we can.
This is to try to absorb the demand for quick access for acute problems rather than lengthy long term or multiple issues.
Please be aware this means many people will be waiting in turn and the time will depend upon how much demand for appointments there is.

This week we have seen as many as 42 patients per GP on a normal morning.
If each patient took 10minutes (including time for the GP to document and complete anything associated with your care such as requesting tests or making a referral ) this would be 7hours solid without a pause or allowance for someone needing an extra minute or two – trying to fit this into a morning is challenging.
Please be aware that your GP surgery is a limited resource.
We are funded for an average of 2-3 appointments per year per patient and the average person visits 6 times per year.
We want people who need us to be able to access us- if you are sick or have a chronic condition requiring you to come in more often, we don’t want you to be put off, we want to be here for you – the same as we would want for our families.
To do this we need everyone to use us well.
If you could ask a pharmacist or try and give yourself a day or two of self care, please do consider this before booking and help us keep our service viable.

There are still pre-bookable appointments for afternoon sessions via on-line booking or reception and we would ask that non-urgent issues are still addressed through this way to help us keep GP time free on the day for urgent matters.

The biggest issue raised this week has been late afternoon/ evening appointments for our working population and after school access.
We want to ensure that this group of patients is not disadvantaged and have taken note of feedback and so will look at catering for this in the coming weeks.

For extended hours appointments after 18.30, please speak to reception who are able to book these at various locations daily.

Thank you for your ongoing patience and support.

General Data Protection Regulation (GDPR)

You have probably been getting emails and requests from numerous companies and organisations to update your preferences or to advise you about how they use your data.

Here at Woodside, and every GP surgery around the country, we are required to comply with new regulations (GDPR 2018) and have updated our privacy statement to reflect this.

For further information on what this means for you and your medical data, please take a look by clicking this link.

If you have any questions that you cannot find the answer to within the document, please speak to our practice management team.

Easter Opening Times

We will be closing over the Easter break for the following bank holidays only:

Friday March 30th – Good Friday

Monday April 2nd – Easter Monday

All other days over this period we are open as normal  from 8.30 am until 6.30 pm.

LENGTHY WAITING TIMES FOR GP APPOINTMENTS

The GPs at Woodside Medical Centre are working flat out to do the very best they can for their patients in increasingly difficult circumstances.

Across the country GPs are very disappointed that waiting times have increased, but they are hardly surprising as what we are seeing now is symptomatic of the inevitable effects of a decade of underinvestment in our family doctor service – and just not having enough GPs in the system to meet demand.

Prof Helen Stokes-Lampard, chairwoman of the Royal College of GPs, recently said: “Our service is the lifeblood of the NHS – we manage risk and uncertainty as well as considering all aspects of our patients’ lives when delivering care.”

“Without general practice, other NHS services would crumble, but we urgently need more support, including more GPs, if we are to deliver the safe and effective care that our patients need and have come to rely on.”

In a recent BBC article Prof John Appleby, chief economist and director of research at the Nuffield Trust states: “These results (decrease satisfaction in GP waiting times) should make the government sit up and take notice.

“If they want to see satisfaction rise, my suggestion is they should think seriously now about more money for healthcare over the next few years.

“The public are concerned about headline measures and things they really notice like waiting times.

“We have seen over the last 18 months or two years increasingly hospitals miss their targets in terms of their A&E waiting times and their inpatient waiting times.

“We know that people are increasingly dissatisfied with their access to getting GP appointments and so on, so there is clearly something to be done.

“It’s not just about money to fix these problems but these are the things that the public notice and they care about, so it’s something that the government should also notice and care about.”

At Woodside we feel we are offering the best service we can in these difficult circumstances and as Professor John Appleby suggests we are awaiting the government to find solutions to the current General Practice crisis.

Text message or email reminders – your consent is needed!

IMPORTANT INFORMATION – ACTION REQUIRED

AS FROM THE 23RD OF MAY 2018 WE HAVE TO RECORD WHETHER PATIENTS CONSENT OR DISSENT TO RECEIVING REMINDERS / SURGERY INFORMATION VIA TEXT OR EMAIL.

WOULD YOU LIKE TO RECEIVE APPOINTMENT REMINDERS AND SURGERY INFORMATION VIA SMS TEXT MESSAGING SERVICE?

PLEASE COMPLETE A FORM AT RECEPTION AND HAND IT IN TO THE RECEPTIONIST.  ALTERNATIVELY, PLEASE CLICK THE LINK

Consent & Info slips for Website Use SMS & Email

TO PRINT OFF A COPY TO SIGN AND SEND OR DROP IT IN.

WE WILL NOT BE ALLOWED TO PROVIDE THIS SERVICE TO YOU UNLESS WE RECEIVE YOUR EXPRESSED CONSENT.

THIS IS A NATIONWIDE POLICY, NOT A PRACTICE DECISION. THANK YOU FOR YOUR UNDERSTANDING.

Had your NHS health check?

If you’re 40 – 74 and don’t have a pre-existing health condition you are eligible free NHS Health Check.

If you are eligible please contact the surgery to get a blood form and book an appointment (you will get the most out of it if we have your bloods done first), or call 024 7696 1590 to identify other community venues near you.

You can also contact the Health Information Centre – based at the main entrance of University Hospital – for information on conditions, treatments, local and national support groups and much more. Call the centre on 024 7696 6051 or email health.information@uhcw.nhs.uk.

Click the following link to learn more https://www.nhs.uk/conditions/nhs-health-check/?

Dr Taggart is retiring!

Sadly we are going to have to say goodbye to our longest standing GP at Woodside, Dr Chris Taggart.

He will be missed by staff and patients alike, and we send him all our warmest wishes for a wonderful relaxing retirement!

We will be holding a lunchtime gathering for staff and patients on TUESDAY 27TH FEBRUARY between 12.15 and 2pm.

It would be great to see a good many of you there, so please drop us an email, call or come in and give your name to reception if you would like to join us! Thank you.