We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Patient Reminder
Do you want to skip the telephone queue and get the care you need? Tired of waiting in long telephone queues at 8am?
With Accurx, you can:
- Ask your doctor a clinical query online
- Get a response within the day!
Book a Routine Appointment
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
If you feel that a home visit is required please contact the surgery before 10.30am.
Wherever possible, patients are asked to attend the surgery to see a GP as there is access to a greater range of equipment, full background medical notes and also nursing staff to assist should this become necessary. It is also an efficient use of your GP, as home visits take doctors away from the surgery for a significant amount of time meaning they can see fewer patients in a day.
We understand that some patients are housebound for a number of reasons such as frailty and poor mobility in old age. Unfortunately, we cannot accept the lack of transport as a reason to consider people “housebound” that would normally come to surgery.
If you feel that a home visit is necessary, please contact the surgery before 10.30am so that the doctor can triage the visits for the day. A GP, ANP or paramedic will visit when they have availability and this could be at any point in the day
After this time, any urgent requests will be passed to the duty doctor who will triage the urgency of the visit request.
Chaperones
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Claim One Week Free Bus Travel to Travel to Your NHS Appointment
Order at least 14 days before your appointment. This is provided via the Government’s Bus Service Improvement Programme.
Important information
- The pass provides 1 weeks free bus travel (an additional code for 2 weeks with 20% discount will be emailed to the patient after the 1st week travel is about to expire)
- The bus pass can only be used within the West Midlands
- It is only to be used by 16+
- Only one bus pass per persons is permitted
Change or cancel an appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us on 024 7541 0100 as soon as possible, and at least 30 minutes before your appointment time.
If you have made an appointment but managed to get an earlier appointment, please make sure you cancel the one that is no longer required. This will enable us to offer your appointment to someone else.
Alternatively, you can cancel your appointment online using Patient Access or the NHS App if you are signed up to the service.
Important
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources
Out of hours
Enhanced Access
Enhanced Access appointment sessions are managed by the Coventry Alliance and allows the surgery to book telephone appointments in the evening for our patients (providing there is availability); therefore if we are unable to offer you an appointment at the surgery we may offer you an appointment Monday to Friday after our surgery has closed. The appointments are for GPs only.
Face to Face appointments are also available on Saturdays with a GP or Nurse
On booking your appointment the Care Navigation staff will confirm the location of your appointment with you.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.